Sage Saleslogix CRM
Your highest priority is to grow your business, and your customer relationship management solution should help you achieve that goal. Sage SalesLogix provides a complete view of customer interactions across sales, marketing, customer service and support so your teams can collaborate and respond promptly and knowledgeably to customer inquiries and opportunities.
MODULES
Sage SalesLogix Sales Software & Pipeline Management
Who do you rely on to help you effectively manage your sales cycle?
Sage SalesLogix sales software gives you the tools and resources you need to effectively manage all aspects of the sales cycle, increase your sales team’s performance, and manage your pipeline.
With Sage SalesLogix sales software, you can manage opportunities, monitor and forecast sales activity, and automate key sales processes – shortening your sales cycle and helping your sales team to close more deals.
Sage SalesLogix goes beyond traditional sales software applications to provide you with robust customization capabilities that enable you to tailor Sage SalesLogix to meet your unique selling environment and pipeline management process, while giving you multiple options for accessing your critical customer data without sacrificing functionality or usability.
Manage, sell, automate with Sage SalesLogix.
Maximize Team Performance
Utilize reporting and analytics tools available in Sage SalesLogix sales software to coach and mentor your team more effectively and help your sales reps meet their revenue targets and quotas.
Effective Pipeline Management Tools
Sage SalesLogix opportunity management capabilities enable you to view key opportunity data for effective pipeline management. Summary snapshots let you view pipeline information such as deal value, probability of close, lead source, and competitors – letting you keep your thumb on the pulse of your sales pipeline.
Improve Sales Productivity
With Sage SalesLogix sales software, you can automate your unique sales processes to free your sales team to do what they do best – sell – and move your leads through the pipeline with greater speed and accuracy. Enhance your pipeline management efforts with powerful process orchestration capabilities, define custom sales stages and steps, and assign objectives or activities, based on your unique criteria.
Enable your Mobile Workforce
Sage SalesLogix lets you deploy your sales software solution using the access methods that are best for your sales organization. With Windows®, Web, and Mobile deployment options, including BlackBerry® and Windows Mobile®, your users will have complete access to all your critical customer and prospect data. So whether your sales reps are in the office, working remotely, or on the go, they’ll have the data they need at their fingertips.
Leverage Real-time Insights for Informed Business Decisions
Sage SalesLogix sales software provides the insight you need to make informed business decisions and the management tools to implement them. Utilize Sage SalesLogix sales software to access a real-time dashboard view of the sales pipeline and accurately analyze the revenue potential and probability of close in your sales pipeline. Segment your sales opportunities by account manager, region, or status. Use integrated Crystal Reports® to gauge individual or team effectiveness and guide territory realignment or redistribution of your marketing spend. Receive automatic alerts on pending sales opportunities based on business conditions you define with the sales management software.
Sage SalesLogix Marketing Automation & Campaign Management
When it comes to managing your budget and campaigns, do you have the tools you need to turn your creative genius into ROI?
As a marketing professional you are tasked with executing marketing initiatives that deliver results. Sage SalesLogix gives you the tools to create full-scale, multi-channel marketing programs and manage them end-to-end with powerful campaign management and marketing automation capabilities.
From lead de-duplication and automatic lead routing to the ability to perform actions en masse, Sage SalesLogix campaign management tools and marketing automation capabilities will help you increase marketing efficiencies, ensure data integrity, and uncomplicate the arduous task of importing and distributing leads.
Create, manage, and automate with Sage SalesLogix.
End-to-End Campaign Management
Create and manage targeted, multi-channel campaigns with Sage SalesLogix campaign management and marketing automation tools. Sage SalesLogix gives you the power to seamlessly deploy and manage your campaigns from a single software solution. Define campaign stages, targeting your prospects through multiple mediums such as e-mail marketing, direct mail or telemarketing.
Marketing Automation That Makes Lead Management a Snap.
Manage your entire lead process with the power of Sage SalesLogix marketing automation tools. From lead import to opportunity conversion, you can easily monitor and gauge the effectiveness of your marketing investment. Easily import leads from trade shows, seminars, and purchased lists into Sage SalesLogix using a step-by-step wizard. Perform lead de-duplication against existing leads before importing into your database and automate lead distribution to the appropriate team member based on predefined workflow rules.
Target Your Most Profitable Leads and Customers
Leverage Sage SalesLogix campaign management and marketing automation tools to segment your customers and prospect lists into unique groups to create and launch e-mail marketing campaigns or telemarketing campaigns from within Sage SalesLogix
Measure and Report ROI
Take your campaign management to the next level with real-time campaign response data that helps you analyze the impact of campaigns that are in progress and make necessary adjustments on-the-fly. Leverage Sage SalesLogix Visual Analyzer to understand which campaigns have the most responses, best conversion rate, most compelling win/loss data, and much more.
SAGE SALESLOGIX MARKETING KEY FEATURES
Campaign Management
E-mail Marketing
Marketing Automation
Mail Merge
Segmentation & Groups
Campaign Response Tracking
Lead Management
Campaign Task Management
Web Lead Capture
Budget & Revenue Tracking (ROI)
Lead Qualification
Marketing Resource Library
Lead De-duplication
Workflow Automation
Sage SalesLogix Customer Service
When it comes to resolving customer issues quickly, increasing customer satisfaction, and building customer loyalty, is your customer service software helping you achieve your performance goals?
Managing and streamlining operations for service teams is imperative to creating a customer experience that gives you a competitive advantage. Sage SalesLogix provides your customer service teams with a complete view of all customer interactions so they can better service and support your customers.
From advanced service ticket management and return management tools to robust reporting and business analytics capabilities, Sage SalesLogix puts you in control of your customer’s experience. From powerful capabilities that empower your front-line reps to quickly answer customer questions or resolve issues or requests, to reporting and tracking capabilities that enable you to measure your team’s success, Sage SalesLogix takes you beyond the traditional boundaries of customer service software.
Deliver a differentiating customer experience.
Get a Complete View of Your Customers
With Sage SalesLogix customer service software you get a complete view of your customers’ relationship with your organization in a single easy-to-use interface. Track your customers’ interactions while providing your team with all the details they need to service your customers well.
Gain Insight into Team Performance
Gain a deeper understanding of your team’s performance and overall support levels through reporting, service ticket management, defect tracking, and advanced business analytics tools.
Get Instant Notification of Urgent Customer Issues
Sage SalesLogix KnowledgeSync helps you stay in the know when it comes to proactive monitoring of urgent customer issues. Receive instant alerts automatically via e-mail or fax on your pager, PDA, or Web browser when critical events occur so you can take the appropriate action to ensure your customer service levels are not jeopardized.
Empower Customers with Convenient Options
Empower your customers to get the support they need 24/7 with the Sage SalesLogix Self-service Web Portal and enhance your customer’s experience while reducing service and support costs.Your customers can view, add, or edit service tickets and submit comments or attachments via the Web – plus they can search your knowledge base for answers to their questions.
Uncover Sales Opportunities
With Sage SalesLogix customer service automation software, your reps get instant access to account status, shipping information, pricing, and the ability to generate quotes, helping them to uncover hidden sales opportunities for add-on business with your existing customers.
Sage SalesLogix Customer Support Software
Sales and Marketing deliver customers to your business, but your Customer Support department keeps them with you for the long haul.
With the costs of acquiring new customers 5 to 10 times higher than retaining existing customers, customer support automation solutions designed to help foster lasting relationships with your customers have a measurable impact on the bottom line.
Sage SalesLogix customer support software provides your customer support teams with a complete view of all customer interactions so they can better support your customers, along with powerful customer support automation and knowledge base capabilities for tracking, managing, and resolving product support issues.
From advanced service ticket management and return management tools to robust reporting and business analytics capabilities, Sage SalesLogix puts you in control of your customers experience. From powerful capabilities that empower reps to quickly answer customer questions, and resolve issues or requests, to reporting and tracking capabilities that enable you to measure your team’s success, Sage SalesLogix customer support software takes you beyond the traditional boundaries of customer support software.
Manage, streamline, and respond to customer needs with Sage SalesLogix.