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October 2010
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Table of Content
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Greytrix in Headlines:
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| Sage CRM: |
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| Sage ACCPAC ERP: |
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| Greytrix Products: |
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| Greytrix Socials |
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Dear ,
Warm wishes for the festive season specially a cracking Diwali! May the auspicious festival be really great to you both professionally and personally!
Greytrix started off with a BANG during the festival season. We kept the newsroom ABUZZ with two eye grabbing headlines. Thomson Reuters Market Light was awarded the EDGE 2010 award for BEST ERP-CRM implementation by Information Week for implementation by Greytrix and we were featured in the Business Standard.com for a successful implementation at Alila Diwa Goa.
A case study, press release and/or award/nomination works for both Greytrix and its customers by giving both of us the right exposure in the press. You would be benefited by more national and international press coverage as well as positive feedback about being a process based organization because we will go out of the way to demonstrate your status as a path breaking organization in terms of IT Automation.
And as you all know, no marketing as good as a good press coverage for your brand as both Reuters and Alila found out! You could be next one and contact me if you would like to enroll yourself in this initiative of ours.
As for the information part of our newsletter, we bring you discussions in the following categories:
Sage CRM: We discuss the Customer Self Service Portal which enables your customer to be self reliant and allows him to be updated about the company offerings as well as case/complaint tracking.
Sage ACCPAC: Sage ACCPAC 6.0 is on the beta test run and is incorporated with various new tools like the ACCPAC Web Based Enquiry tool catering to more efficient MIS reporting. Optimizing data analysis on a ad-hoc basis.
Greytrix Products: Facing issues while maintaining document number series in ACCPAC due its rigid method? Well, we can help you out that, with our latest Greytrix Document Series add-on module for Sage ACCPAC ERP. The add-on offers users to setup distinct numbering series for each set of transactions.
Greytrix Socials is just not about letting our customers know about our activities but we also would like to interact with our clients and prospects about their business networking ideas hence we would love to be the part of our customer networking groups and discussions with a hope of value addition.
We hope you enjoy reading the magazine ahead. Feedback and suggestions for enhancements on products and service are welcomed.
Please mail us your comments on sales@greytrix.com.
Cheers,
Kumar Siddhartha
CEO.
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Greytrix Makes the HEADLINES with BEST CRM-ERP Implementation award and successful implementations in Goa
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The Greytrix Newsroom witnessed two major news flashes this month. Firstly the Information Week announced Thomson Reuters Market Light an EDGE Winner 2010 for its implementation of Sage Solutions by Greytrix and second being the Alila implementation success story was published in Business Standard. |
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- EDGE 2010 Winner, Reuters Market Light for Best CRM-ERP Implementation
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Information Week, a business multimedia brand showcasing latest trends in Information Technology. EDGE is an initiative by Information Week to identify, recognize and honor end-user companies in India that have demonstrated the best use of technology to solve a business problem, improve business competitiveness and deliver quantifiable ROI (return on investment) to stakeholders. Thomson RML providing information about 150 crops, 1,000 markets and 2, 000 weather locations to over 200,000 farmers across 12 states of India with the help of Greytrix and Sage Solutions i.e. Sage ACCPAC ERP and Sage CRM.
Read more on PR LOG and IndiaPrWire.
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- Business Standard Covers Greytrix successful ERP implementation in Five Star Hotel in Goa
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Business Standard.com , is the online property of Business Standard Ltd (BSL), publisher of Indias leading business daily. Sage India today announced that Greytrix has successfully implemented Sage Accpac ERP to automate and improve upon the processes of Financial Accounting, Operations, Material Management and Inventory Management for Alila Diwa Goa, a 5 star hotel - part of the Alila Group of hotels. Greytrix has also provided an integration bridge between Sage Accpac ERP and Fidelio Opera property management software. The hotel is using modules of General Ledger, Accounts Payable & Receivable, Bank Reconciliation, Systems Manager, Inventory Control, TDS and Purchase Order.
Read more on Business Standard.com
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Self Service Portal for Sage CRM: Make your customers self reliant on updates, knowledge and posting complaints
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| Sage CRM v 7.0 offers the Customer Self Service Portal. CRM Self Service lets you create a Self Service Web site that integrates traditional corporate Web sites with Sage CRM. With CRM Self Service, customers can log onto the Self Service Web site to perform functions such as viewing account information, reporting problems, or requesting product information. |
| With this module organization can privilege the customers to log in their cases or requirements or complaints through a specified user name and password. The customer can keep a track of the current status of their case through track Id provided by system once the case is locked. Sage CRM, web self-service module enables businesses to allow their customers, partners and suppliers to access a subset of their Sage CRM data and functionality over the web at their convenience. This capability can be fully integrated within the companys own website; ensuring that their customers benefit from an entirely seamless experience. |
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Benefits of Sage CRM Web Service Module
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Captures feedback from customers on product/service issues
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Ensures issues never get lost between the cracks
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Reduces time on spent researching issues by recording and centralizing customer interactions.
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Enables staff to meet customers expectations
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Identifies profile of most profitable customer to help with making out-bound calls
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Improves response times to customer service requests
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Able to multi-task to service customers live call while accessing multiple resources for solutions
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Reduces hold times for customers requiring customer support
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Reduces the average time to resolve an issue
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Increases the number of queries resolved on first contact rate
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Leads to decreased number of service escalations
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Extends customer service through 24x7 self service options
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Enables benchmarking / score carding of customer service operations on an on-going basis
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Leads to increased customer retention
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Sage Accpac ERP 6.0: Web Based Inquiry Tool for Better reporting from Accpac
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Sage constantly comes up with new features which helps its end users to get the data they require quickly thus introducing ACCPAC Inquiry in Sage ACCPAC 6.0. This tool allows you to pull list-like data from Accpac on an ad-hoc basis, filtering, sorting, and grouping as you see fit. This tool is also written on a new web interface, giving it a new and refreshing look. The concept of Accpac Inquiry is that it comes with different "data domains" which allows you to pull information from. For Accpac 6.0 we are initially releasing the following data domains:
- A/R Customer and Transactions
- A/P Vendor and Transactions
- G/L Accounts and Net Changes
- G/L Accounts and Transactions
The tool also allows filtering, sort, and grouping the information. Furthermore, once you group your data, you are able to put in subtotals, averages, count, etc for each group. Export this list out into an Excel or PDF file and further circulate it. You can also print out a copy, as well as save the query to be used again at a later time. These queries can be saved either privately (so only you can access it) or publicly (so anyone in the company can run it).
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| Sage Accpac offers a standard and rigid method to setup document numbering for transactions. But usually there is a need to assign distinct numbering to sales and purchase transaction documents by various criteria such as by Account Sets, Location, Fiscal dates etc. Document Series add in empowers Sage Accpac users to setup distinct numbering series for each set of transactions. The Greytrix document series is an Add-on for Sage ACCPAC ERP which will provide the ability to setup and auto assign document numbers on transactions based on predefined structure. The structure will be on users behest offering maximum flexibility to setup document numbering for various transactions as per the need.
Features of Greytrix Document Series:
- Provide easy option to form document number series consisting of different segments.
- Segments are Prefix (Document Type), Number, Fiscal Year, Location and Custom [TBD]
- A unique code Document Structure Code can be assigned to each structures setup.
- Descriptive values can be entered in Description field.
- User Friendly interface which enables to setup distinct numbering structure for each document type.
- Add-in will read Account Set\Location from transaction being posted, and will ascertain the structure code setup for particular Account Set\Location code. If not found then standard numbering logic will be executed.
Many more features, call your account manager now for a free demo sales@greytrix.com
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Greytrix Socials
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Interaction with the current Social Networking Sites helps you in building the PR for your firm. Be it your Blogs, Tweets, Facebook Updates or Linkedin discussion they help you engage your customer and your vendors with you increasing the SEO as well bringing business.
Greytrix Socials is a platform where we not only promote our products and service but would like to be in touch with our client associations and promote their business line as well. So do mail us invitation for your company pages, discussions and blog postings. Lets build the network.
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